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Questions about your bill?

The bills that we send you are a direct result of what your insurance company informs us that you owe. Therefore, most questions that come up regarding billing confusions are usually related to insurance and plan issues, so please contact them first if you need any clarification as to why you are being billed. Most unexpected charges are due to things like different deductibles for different types of visits, plan changes or deductibles resetting at the start of a new cycle, or certain procedures just not being covered. If after speaking with your insurance company it still doesn't make sense, then give us a call and we can try and help you sort it out.

Refunds

Refunds for any reason of online credit card payments will be less our merchant transaction fees (currently approximately 3%). Sadly these are no longer returned to us from merchant services during refunds, so we are no longer able to return this cost to you during a refund. At this time, in-person transactions and checks do not have this limitation. Thanks for your understanding.